Last updated: September 9, 2026
If something is not right, we want to hear about it. Here is how returns work.
The short version
You have 30 days from delivery to return an unused item in its original condition for a refund.
What can be returned
Items must be unused, unwashed, free of residue and odor, and returned with any packaging, caps, and bats they came with. Because of the nature of these products, we cannot accept a return on an item that has been used — that is a health and safety limit, not a preference.
Sale items and custom or personalized work are final sale unless they arrive damaged or defective.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping, and cover the cost of sending the item back if we need it returned.
How to start a return
Email info@deezsmokeshop.com with your order number and what you would like to do. We will reply with return instructions and an address. Please do not send anything back before you hear from us — unannounced returns are difficult to match to an order.
Return shipping
For a change of mind, return shipping is your responsibility and the original shipping charge is not refunded. For a damaged, defective, or incorrect item, we cover shipping both ways.
Refunds
Once your return arrives and we have checked its condition, we issue the refund to your original payment method. Refunds are typically processed within 3 business days of receipt; how quickly it appears on your statement depends on your bank or card issuer.
If a refund is delayed beyond that, contact your bank first, then email us and we will chase it down.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for what you want, so the item you want does not sell out while the return is in transit.
Cancellations
We ship quickly, often within hours. If you need to cancel, email us immediately and we will stop the order if it has not already gone out. Once it ships, treat it as a return.